An intercom rings at a gate at 21:40. The operator hears a voice. That voice says it is a contractor who was expected earlier. The operator has to decide whether to open a gate to someone they cannot see, on a night when they are also watching forty other cameras.

Most sites resolve this by being either too permissive or too slow, and both have a cost.

CATHEXIS integration with intercom systems means the call arrives with a picture.

What CATHEXIS intercom integration delivers:

Intercoms are handled like any other resource in the platform. Operators view the associated camera, answer the call, and open the gate or door from the same interface, without moving between systems.

Calls are recorded as events with the linked video, so there is a clear record of who called, what was said and what decision was taken.

For multi site operations, CATHEXISConnect lets one team answer intercoms across many locations, which makes after hours coverage practical for sites that could never justify staffing on their own.

The result: access decisions made with the person on screen, and a record of each one.